Solutions
Contact Center Service & Support
Contact Center
Service & Support
IP Distributed Call Canter (IPDCC)
Call center adopts IP centered integration technology, which means achieved VoIP from the bottom of the system. This help to achieve distributed architecture without external media voice gateway and VoIP communication between agents and customers. Moreover, agents can be moved arbitrarily. IPDCC can guarantee stable operation of the whole system of call center and synchronous allocation of voice data and can unify the resources and management system.
Efficient Management of Initiative Contact
Initiative contact management extends the role of call center and adds active management and staff office tools, so that more transactions can be processed in every hour and have more efficient customer interaction and better operational efficiency of the whole enterprise.
Operational Efficiency
Operational Efficiency Solutions provide comprehensive reporting and analysis functions, including real-time and historical contact center report, quality monitoring and staff management to make prompt decision so that client can optimize business processes and business returns.
Hosted Contact Center
Hosted Contact Center is a joint solution provided by service providers and Genesys for customers with fewer than 30 business representatives. It provides as much functionality as the Genesys Contact Center solution but does not require significant capital expenditure or internal management resources.
Self-Service
Operational Efficiency Solutions provide comprehensive reporting and analysis functions, including real-time and historical contact center report, quality monitoring and staff management to make prompt decision so that client can optimize business processes and business returns.