Products
Smart Outbound
Smart Outbound
Bricom Smart Outbound Concact Center procide superior customer service at alower cost with an easy-to-use omnichannel cloud contact center
Intelligent voice service subverts
traditional outbound call
Secure and Reliable
Various cloud access schemes
Multi-tenant design, data isolation
Big data analysis, flexible and diverse reports
Multiple data centers ensure mutual backup and high reliability
Data encrypted in transmission and storage
Predictive and Preview Outbound Call Policy
Predictive lead Marketing
Preview intended customer mining
Preview VIP customer return visit
Multi-line, multi-site and multi-terminal access
Multiple lines are connected to
the same call center
Support distributed access of
agent workplace
Support PC and APP access
AI improves efficiency
Intelligent voice robot
Man-machine cooperation
What Smart Outbound Can Deliver
Preview Outbound
The system first sends the information of the user to be called out to the agent for preview. The agent can select whether to call the user externally. For VIP customers with complex products and high customer quality, preview outbound call can be adopted. After knowing the customer information in advance, the agent can effectively use the marketing strategy to carry out targeted sales and improve the sales success rate and customer satisfaction.
Predictive Outbound
Agent does not need to dial and wait, which improves the efficiency of agent outbound call and saves valuable agent resources. Predictive outbound call is suitable for large customer volume and low complexity products. The powerful predictive outbound call algorithm of Genesys is used to accurately find effective users and improve productivity. Predictive outbound call can effectively balance the peaks and troughs of the traffic in the contact center and speed up the outbound call rate when the system is idle. When the system is busy, it reduces the outbound call speed and improve the agent utilization rate.
IVR Outbound
For some simple services, such as credit card payment reminder, advertising, etc., IVR outbound call can be adopted. After the user answers, the system will play the preset voice file. Since there is no need for agent service, it can reduce the operation cost of the enterprise.
Support Multi-business Scenario
Activity Management
Supports a complete operation process. Through outbound activity configuration management, you can easily generate outbound activity strategies and process targeted outbound activities. Through the outbound call results, the operation managers can have deep understanding of customers needs and set further marketing strategies.
Data Management
Provide customer data management function. Support importing customer data through TXT, CVs and database. Support data cleaning, data filtering and screening. Ensure that the final customer data is effective, complete and available.
Outbound Call Monitoring
Provide a histogram to display the status of current outbound call activities, so that the operation manager can timely adjust the outbound call strategy and more effectively implement marketing activities.
How to Operate
PC/APP
No dialing required
One-click Outbound
Recording generated immediately after the call
Listen and download at any time
Batch data import
Quick personnel selection
Multiple data allocation options
Customize intelligent outbound call policy
Graphical display
View resource utilization at a glance
Multi-dimension Report
Detailed statistics
Massive Active Outbound Tasks
Self-service active outbound calls. Multi-threaded task. Connect with hundreds of customers at the same time.
Smooth Speech Interaction
High speech recognition rate. A variety of speech synthesis. No difference in dialogue with real person.
Understanding Rhetorical Question
The latest semantic understanding technology can accurately understand customer information and ask or answer targeted questions
Detailed Record Data Synchronization
While completing the call task, the customer information is transcribed, recorded and stored
in real time.
Smart Dialogue Interruption
When communicating with customers, they can be interrupted at any time and continue to listen to ensure smooth communication.
Silent Tone Recognition
Can recognize the silent tone in real time during the call and respond accordingly.
Dialogue and Interaction
Strategy
Carry out complex multiple rounds of dialogue with customers and customize the dialogue and interaction strategy
Context Correlation
When calling out customers, context correlation data can be recorded, and targeted response can be made
Why Smart Outbound?
- Based on Genesys core call capability. Powerful and stable.
- Simple deployment and rapid capacity expansion
- Supports the integration of third-party AI application
- Customization available
All-in-one
Architecture
Product
Feature
- Multi-language available
- Preview outbound deliver precision marketing
- Predictive Outbound deliver efficiency
- Comprehensive and complete link management
-Easy to use
Logic Behind Outbound
<< Preview Outbound Logic
- Imports the outbound call list and filters the customer list
- Bind active agents and active lines
- Activity can evenly distributed, assigned or randomly
distributed with multiple strategies
- Task based outbound call can preview the customer
information list, and dial 1:1 between agent and
selected number
Predictive Outbound Logic >>
- Imports the task list and binds the active route and agent
- Set intelligent outbound call policy, set call rounds,
redial interval and redial rules in different answering status.
- Task-based automatic outbound call operation,
no customer information in preview
- Automatically dials and distributes 1:N
according to the agent status
Let's Take a Look at the Screen
Adminisrator - Homepage >>
- Quickly create outbound call task
- Automatic statistics of call performance
- Realtime monitoring of outbound agent
- Graphic display of data analysis
<< Agent PC – Homepage
- Clear view of task
- One-click launch of task
Agent APP >>
- Outbound call task list-type view
- One-click launch of predictive outbound
- One-click launch of preview outbound
<< Agent PC – Preview Outbound
- Live update of outbound customer list status
- Collect calls, write back the results, and fill in the questionnaire on
a same work station
- Using the same work station for all task is simple and efficient
Agent PC – Predictive Outbound >>
- One-click join to activity
- System auto-dial call customer
- Detect customer response status
- Connected customer is transferred to agent
